Return Eligibility
To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging. If the item is damaged or not in its original condition, it may not be eligible for a return. You must initiate the return process within 30 days of receiving your order to qualify for a refund.
How to Request a Return
To request a return, you must send an email to [email protected]. In your email, please include your order number, the item you wish to return, and the reason for the return. We will respond to your request within 3-5 business days with further instructions on how to proceed with the return.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you will be responsible for any loss or damage during return shipping.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct item in a timely manner. Please follow the return process outlined above to initiate your return.
Non-Returnable Items
Some items are non-returnable, including custom or personalized rugs and items marked as final sale. If you have questions about whether an item is returnable, please contact us before making your purchase. We will provide clarity on the returnability of specific items upon request.
Contact Information
If you have any questions about our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you with any inquiries or concerns you may have regarding your order or our policies. Your satisfaction is important to us, and we aim to respond to all inquiries promptly.