Worldwide Delivery
We offer worldwide delivery for all our rugs. This means that no matter where you are located, you can order from our online store. We partner with trusted couriers to ensure that your order is delivered safely and efficiently to your specified address. Delivery times may vary based on your location, so please allow adequate time for your order to arrive.
Delivery Process
Your order will be fulfilled directly to the address you provide during checkout. Once your order is dispatched, you will receive a confirmation email with tracking information. It is your responsibility to ensure that the address provided is accurate and complete. If there are any issues with the delivery address, please contact us immediately to rectify the situation.
Handover of Goods
Upon delivery, the courier may hand over the package in person. You must be available at the delivery address to receive your order. If you are not available, the courier may leave a notice with instructions on how to retrieve your package. It is important to follow these instructions to ensure you receive your order promptly.
Communication
All communication regarding shipping inquiries will be conducted via email only. We do not provide support through phone calls or other messaging platforms. If you have any questions or concerns about your order, please reach out to us at [email protected]. We aim to respond to all inquiries within 24-48 hours.
Tracking Your Order
Delivery Times
Delivery times may vary based on your location and the courier service used. Generally, domestic orders can take between 5-10 business days, while international orders may take longer depending on customs processing and local delivery services. We recommend checking the estimated delivery times provided in your confirmation email for more specific information.
Contact Us for Shipping Questions
If you have any shipping-related questions or need assistance with your order, please do not hesitate to contact us. You can reach us at [email protected]. We are committed to providing you with the support you need to ensure a smooth shipping experience. Thank you for choosing us for your rug needs.